Privacy Policy

DH Variety LLC
Last Updated: June 22, 2024

Introduction

DH Variety LLC ("we", "our", "us" or "DH Variety") operates an online pet store specializing in premium products for dogs and cats. We respect your privacy and are committed to protecting your personal information in accordance with applicable data privacy laws. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (dhvariety.com) or purchase pet products from us.

Important: We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not use our services. If we discover we have collected information from someone under 18, we will delete it immediately upon notification.

Information We Collect

Personal Information

Contact Details: Name, email address, phone number, shipping and billing addresses
Payment Information: Billing details and encrypted payment card information (we store only first and last digits)
Pet Information: Details about your pets (names, breeds, ages, preferences) to help us recommend suitable products
Purchase History: Records of pet products you've bought, wish lists, and shopping preferences
Account Information: Login credentials, account preferences, and communication history

Automatic Information

Device Information: IP address, browser type, device identifiers, and operating system
Website Usage: Pages visited, time spent browsing, product views, and search terms
Location Data: General location based on IP address to provide relevant shipping options
Cookies and Tracking: Information collected through cookies and similar technologies

How We Collect Information

Directly From You

When you create an account or make a purchase
When you contact our customer service team
When you sign up for our pet care newsletter or promotional emails
When you participate in surveys, contests, or product reviews
When you provide information about your pets for product recommendations

Automatically

Through cookies and tracking technologies when you browse our website
When you interact with our emails or advertisements
Through analytics tools that help us understand how customers use our site

From Third Parties

Social media platforms when you interact with our pages or use social login features
Marketing partners and advertising networks
Data analytics providers
Fraud prevention services

How We Use Your Information

Core Business Operations

Order Processing: Fulfilling your pet product orders, processing payments, and arranging shipping
Customer Service: Responding to inquiries about products, orders, or pet care questions
Account Management: Maintaining your account and providing order history
Product Recommendations: Suggesting pet products based on your pet's needs and purchase history

Communication

Order Updates: Sending shipping confirmations, delivery notifications, and order-related communications
Pet Care Content: Sharing helpful information about dog and cat care, nutrition tips, and product guides
Marketing: Sending promotional emails about new pet products, sales, and special offers (with your consent)
Customer Support: Recording calls and chats for quality assurance and training purposes

Business Improvement

Website Analytics: Understanding how customers navigate our site to improve the shopping experience
Product Development: Analyzing purchase patterns to stock popular pet products
Fraud Prevention: Detecting and preventing fraudulent transactions and account abuse
Legal Compliance: Meeting tax, accounting, and regulatory requirements

Information Sharing

We may share your information with:

Service Providers

Shipping Companies: To deliver your pet products
Payment Processors: To securely handle transactions
Email Service Providers: To send newsletters and order updates
Cloud Hosting Services: To store data securely
Customer Support Tools: To provide better service
Analytics Providers: To understand website performance

Business Partners

Pet Product Manufacturers: For warranty claims or product recalls
Marketing Partners: For targeted advertising (in compliance with privacy laws)

Legal Requirements

When required by law, court order, or government request
To protect our rights, property, or safety, or that of our customers
In connection with a business merger, acquisition, or sale

Data Retention

We retain your personal information for as long as necessary to:

Maintain your account and provide services
Complete transactions and provide customer support
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
Prevent fraud and abuse

When no longer needed, we securely delete or anonymize your information.

Your Privacy Rights

All Customers

Access: Request copies of your personal information
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Unsubscribe: Opt out of marketing emails at any time
Account Control: Access and modify your account settings

California Residents (CCPA Rights)

Right to know what personal information we collect and how it's used
Right to delete personal information
Right to opt-out of the "sale" of personal information
Right to non-discrimination for exercising privacy rights

European Residents (GDPR Rights)

All rights listed above, plus:
Right to data portability (receive your data in a portable format)
Right to object to processing
Right to withdraw consent
Right to lodge complaints with supervisory authorities

Other State Residents

If you live in Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, or Virginia, you have additional rights under your state's privacy laws, including rights to access, correct, delete, and opt-out of certain data processing activities.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure payment processing systems
Regular security audits and updates
Limited access to personal information on a need-to-know basis
Staff training on data protection practices

However, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your account credentials.

International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and shopping cart contents
Analyze website traffic and user behavior
Provide personalized product recommendations
Display relevant advertisements

You can control cookies through your browser settings, though this may affect website functionality.

Children's Privacy

Our services are intended for adults purchasing pet products. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or website notice. Please review this policy regularly to stay informed about how we protect your information.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: Dhvarietyforyou@gmail.com
Subject Line: Privacy Inquiry

For GDPR-related requests, please include "GDPR Request" in your subject line.
For CCPA-related requests, please include "CCPA Request" in your subject line.

We will respond to your privacy requests within the timeframes required by applicable law.