Refund Policy

DH Variety Pet Store - Refunds and Returns Policy

DH Variety LLC

Last Updated: June 22, 2025

Thank you for shopping with DH Variety LLC for your pet care needs. We strive to provide you and your furry companions with the best quality pet products and excellent shopping experience. If you are not entirely satisfied with your purchase, we are here to help make it right.

Eligibility for Returns

Standard Return Requirements

To be eligible for a return, the following conditions must be met:

a. Time Limit: You must initiate the return request within 7 days of receiving delivery of your pet product.

Note: Pet toys from DH Variety will not be accepted for return or dispute if they are broken after use by pets.

b. Product Condition: The product must be:

Unused by you or your pet
Clean and in the same condition as received
Free from pet hair, odors, or any signs of pet contact

c. Original Packaging: The product must be returned in its original packaging with:

All accessories and components included
Original tags and labels attached
Product manuals or care instructions
Any included samples or promotional items

Pet Product Specific Requirements

Pet Food & Treats

Must be unopened with intact seals
Expiration dates must be clearly visible
No returns on opened food items (except for defective products)

Pet Toys & Accessories

Must show no signs of chewing, scratching, or pet use
Original packaging and tags must be intact
Safety seals (where applicable) must be unbroken

Pet Clothing & Collars

Must be unworn with all tags attached
No pet hair, odors, or sizing adjustments
Original packaging required

Important Note: Acceptance or rejection of a return or refund request is based on our assessment of product condition and compliance with our pet safety and hygiene standards.

Return Process

Step 1: Contact Us

Email: Dhvarietyforyou@gmail.com
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM EST
Response Time: Due to the volume of pet product inquiries, we may take 1-2 business days to respond to return requests

Step 2: Provide Return Information

When contacting us, please include:

Your order number
Product name and item number
Reason for return
Photos of the product (if applicable)
Details about your pet (breed, size, age) if relevant to the return

Step 3: Return Authorization

Once your return request is reviewed and approved, we will provide you with:

Return merchandise authorization (RMA) number
Return shipping instructions and address
Specific packaging requirements for pet products

Important: The cost of return shipping will be borne by you, unless the return is due to our error or a defective product.

Refunds

Refund Approval Process

Inspection: Once we receive and inspect the returned pet product, we will notify you of the approval or rejection of your refund request
Criteria: Products that do not meet our return eligibility criteria or show signs of pet use may be rejected
Pet Safety: Returns may be rejected if products pose potential health risks to other pets

Refund Timeline

Processing: If your return is approved, a refund will be processed within 14 days from the date of approval
Payment Method: The refund will be credited to your original payment method
Notification: You will receive email confirmation once the refund has been processed

Refund Amount

Standard Returns: Original purchase price minus original shipping costs
Defective Items: Full purchase price plus original shipping costs
Our Error: Full refund, including all shipping costs

Non-Refundable Items

The following pet products are not eligible for return or refund:

Health & Hygiene Reasons

Opened pet food, treats, or supplements
Used pet toys that have been in contact with pets
Pet grooming products that have been opened or used
Any products that have come into contact with pet saliva, fur, or bodily fluids

Customization & Special Orders

Personalized pet tags, collars, or accessories
Custom-made pet furniture or bedding
Special-order items made specifically for your pet

Time-Sensitive Items

Products returned after the 7-day window
Expired pet food or treats
Seasonal items returned after 30 days

Note: Please check individual product descriptions for specific return eligibility details.

Damaged or Defective Items

If you receive a damaged or defective pet product:

Immediate Action Required

Notification Time: Contact us within 48 hours of delivery
Pet Safety: If the defect poses a risk to your pet, discontinue use immediately
Documentation: Take photos of the damage or defect

Our Response

We will provide a replacement or full refund after verification
Return shipping will be covered by DH Variety
Expedited processing for items that may affect pet health or safety
Contact: Notify us immediately at Dhvarietyforyou@gmail.com

Quality Guarantee

We stand behind the quality of our pet products. If any item fails to meet our quality standards or your reasonable expectations for pet product performance, we will work with you to resolve the issue promptly.

Special Circumstances

Pet Allergic Reactions

If your pet experiences an allergic reaction to any of our products:

Discontinue use immediately and consult your veterinarian
Contact us within 7 days with veterinary documentation
We will provide a full refund regardless of whether the product was opened

Size Issues for Pet Products

Size exchanges available within 7 days for unused items
Original packaging and tags must be intact
Customer responsible for return shipping costs
We'll cover shipping costs for the replacement item

Contact Information

For any questions or concerns regarding our Return and Refund Policy:

Customer Service
Email: Dhvarietyforyou@gmail.com
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM EST

We value your business and your pet's satisfaction. We appreciate your understanding and cooperation in helping us maintain the highest standards of pet product quality and safety.

Your pet's happiness and safety are our top priorities. Thank you for choosing DH Variety for your pet care needs!